Join the Team at Petgild

Petgild is a pet products brand founded on the belief that caring for your pet should feel simple, thoughtful, and something you can trust. Our collections are carefully curated to fit into everyday life with pets, designed with care, attention, and respect for the families who use them.

As we continue to grow, we are looking for people who share our values and wish to help build something meaningful and long-lasting.

Vacancy: Graphic Designer

Are you a Graphic Designer with a sharp eye for detail and a passion for pet products and e-commerce? We are seeking someone who can translate the Petgild story into clean, elegant visuals for our website and marketing channels.

Key Responsibilities

• Create clean, user-friendly visuals for our website, including banners and product images
• Produce visual content for social media, email campaigns, and digital advertising
• Ensure all visuals remain consistent with our brand identity and tone of voice
• Work closely with the founders to develop and refine visual concepts
• Maintain visual consistency across all brand touchpoints

Essential Requirements

• Proven experience as a Graphic Designer, ideally in e-commerce or lifestyle brands
• Strong skills in Adobe Photoshop and Illustrator
• A refined eye for typography, layout, colour, and composition
• Organised, detail-focused, and able to manage deadlines efficiently
• Excellent communication skills and receptive to constructive feedback
• A portfolio demonstrating recent, relevant work

What We Offer

• The opportunity to work with a growing, family-run pet products brand
• Genuine influence over the brand's visual identity
• Flexible working hours and the option to work remotely
• A small, supportive team with direct communication

How to Apply
Please send your CV and portfolio to petgild.store@gmail.com, quoting “Graphic Designer” in the subject line.

Vacancy: Customer Support Associate

Do you enjoy helping pet owners find exactly what their furry friends need? Petgild is seeking a friendly and reliable Customer Support Associate to join our online team.

You will play an important role in creating a positive shopping experience and helping customers choose the right products for their pets.

Key Responsibilities

• Respond to customer enquiries via email and live chat in a warm, helpful manner
• Assist customers with product recommendations based on their pet's needs
• Help resolve order, shipping, and return questions quickly and clearly
• Keep track of common customer feedback and share insights with the team
• Support day-to-day store operations behind the scenes

Essential Requirements

• Previous customer service experience, ideally in e-commerce or retail
• Strong written communication skills and a customer-focused approach
• Genuine interest in pets and pet care
• Enjoy giving honest, considered advice
• Comfortable working independently as part of a small, remote team
• Reliable and detail-oriented

What We Offer

• A flexible, fully remote role
• Time and space to genuinely help customers
• Competitive pay
• A close-knit, supportive team
• Opportunities to grow within the business

How to Apply
Please send your CV and a brief introduction to petgild.store@gmail.com, quoting “Customer Support Associate” in the subject line.